AI PROJECT · REQUESTED BY TEAM

3rd-Party Site Reputation Tracking

CS-requested: monitor reviews and mentions of MM across third-party sites, summarized on a schedule.

⏱ Est. 16 hours (estimate) Customer ServicePriority: MEDUpdated July 28, 2026

What & why

Requested by Customer Service. Track what's being said about Melinda Maria on third-party review sites and marketplaces, with scheduled digests and alerts on negative spikes — instead of manual spot-checking.

The plan — step by step

Scope with CS: which sites matter (reviews, marketplaces, BBB-style boards) and what counts as actionable
Choose collection method: Firecrawl monitors (already connected) vs Apify actors per site
Build scheduled collection + a digest that classifies sentiment and flags spikes
Deliver via scheduled Slack/email digest; pilot for two weeks with CS feedback
Document on the hub

Reasoning & trade-offs

Firecrawl's monitor tools (already in our stack) cover most of this without new vendors

Estimate covers multi-site setup and tuning the signal-to-noise of alerts

Related material

Hub — Pending Work (team requests)

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